Testimonials

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Your input is important to us. Please provide your valuable feedback. Here are some testimonials from our clients:

We found New Country Collision through my insurance company and having read the positive reviews, we decided to go with them. we were not disappointed. The experience was great from when I walked in and met Bob, who turned out to be the owner. They were very courteous and assisted with getting a rental vehicle through the insurance as well as with its return when the repairs were completed.

The repair job was great, and we are completely satisfied. We were kept abreast throughout the process including during their discussions with the insurance company.

I am hoping that we do not have another accident but if we ever need any repairs, we would not hesitate to use them again.
 
Date of Posting: 02 November 2023
Posted By: Sylbert M
New Country Collision did a fantastic job on my car! You could never tell it had been replaced. The staff was all very kind and even had treats for my dog! 5 stars!
 
Date of Posting: 24 October 2023
Posted By: Desiree
I had an amazing experience with New Country Collision! Terri was so helpful, and she kept me informed every step of the way. When I picked up my car, Mike was through in explaining the repairs that were done to the car and even pointed out that my car had a recall notice that I was unaware of. The car was very clean when I picked it up. Thank you so much for a great experience! :)
 
Date of Posting: 12 October 2023
Posted By: Erica Wazewski
There aren't enough words that I can say when it comes to how great Terry, Beth, Bob and crew took care of me and my car. I had hit a deer after just having my new car for 2 days. I was beyond upset that it happened, but the fine folks at New Country assured me they would do everything they could do get the car fixed and back to me as soon as possible. And that they did! Even when they had issues with it, Terry always kept me in the loop and updated me constantly and sent me pictures. She went above and beyond for me when it came to making long calls and dealing with companies in order to get the car ready for me. When I got the car back, it looked just like the day I got it from the car dealership. I am forever grateful for all their hard work and the kindness they have shown me. Hands down best shop in the area!!!
 
Date of Posting: 17 August 2023
Posted By: Cindy D.
Everybody is so nice The ladies are awesome Unfortunately for me my second time there in six months but the customer service and workmanship is fantastic
 
Date of Posting: 10 August 2023
Posted By: Tommy Vetrano
I’ve made 3 trips over the years now to New Country Collision. Most recently my less than a year old car was severely damaged by a hit and run driver while it was parked on the road. The job they did to fix it was exceptional, and the customer service/communication is some of the best in the area. I wouldn’t go anywhere else and would highly recommend them to anyone who asks.
 
Date of Posting: 09 August 2023
Posted By: Kevin
Friendly team, fantastic service, very professional. Thank you!!!
 
Date of Posting: 06 August 2023
Posted By: Emily V
This was the first time I needed this kind of service, Beth was great and made me feel very comfortable from the first phone call. I received multiple phone calls from them on the progress. I hope I will never need them again but if I do I will be going back. I would definitely recommend to my family and friends. 10 out of 10!!!
 
Date of Posting: 20 May 2023
Posted By: Lisa Swee
We seldom recommend any person or business. New Country is an exception. From the people who answer the phone and book your appointment to the professionals who examine your car and implement the repairs, the New Country (Marlboro) staff are knowledgeable, thoughtful, extraordinarily skilled, careful and caring. They kept us informed throughout the entire repair process. And the results were extraordinary. At New Country everyone works to build and maintain the business's good name and deserved 5-star reputation. As important, they work to build and maintain good, long-term relationships with their clients. As far as this family is concerned, they've succeeded. This is the only repair shop we will recommend. It's the only one we'll use.
 
Date of Posting: 14 May 2023
Posted By: M.S-B & Family
Found them through my insurance company to provide an estimate for some unfortunate damage to my brand new car. What a find! Bob was very friendly and knowledgeable about how to fix the damage correctly, even if the insurance company may give him some push back on the recommendations. The repair process was seamless from the rental car (which they set up), the updates and drop off and pick up!
The car looked great! We will be back with our older pick up truck when we need service
 
Date of Posting: 09 May 2023
Posted By: Lisa Walker

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7 Hatfield Lane
Poughkeepsie, NY 12603
845-473-3199
845-473-3182 (Fax)
aaronrmc@aol.com
8 am - 5:30 pm Monday
8 am - 5:30 pm Tuesday
8 am - 5:30 pm Wednesday
8 am - 5:30 pm Thursday
8 am - 5:30 pm Friday
8 am - 12 pm Saturday
Closed Sunday
Other Hours by Appointment

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We are a Direct Repair Program (DRP) facility
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